Global Patient Services departments or programs within hospitals and clinics act as a bridge between international patients and the healthcare providers. They aim to provide seamless and supportive experiences for individuals navigating a foreign healthcare system. 

• Pre-Arrival Assistance:Medical Evaluation: Reviewing medical records and providing initial consultations to determine treatment suitability.
  Treatment Planning & Cost Estimation: Developing personalized treatment plans and providing detailed cost breakdowns.
  Appointment Scheduling: Coordinating appointments with specialists and other healthcare professionals.
  Travel and Accommodation Arrangements: Assisting with visa applications, booking flights and accommodation, and arranging transportation.
  Language Interpretation & Translation: Providing professional interpretation and translation services to ensure clear communication.

Are there charges for the International Services Center's assistance?

We provide a detailed cost estimate tailored to your specific medical needs, outlining our facilities and physicians. Our comprehensive support services during your treatment and stay are offered at no extra charge.

Will language be a barrier?

Our International Patient Services Department ensures clear communication with complimentary interpreter and translator services in your language throughout your treatment. Most of our doctors and surgeons are fluent in English.

Who will manage my case during my visit?

The International Services Center will handle all aspects of your medical journey, from arrival and treatment to recovery and safe return.

What travel documents are required?

We'll advise you on the necessary travel documents based on your citizenship. Many nationalities can obtain a visa upon arrival in Turkey. We can also assist with visa extensions if needed.

What about the quality of care?

Our medical facilities in Istanbul, Ankara, Izmir, and Antalya are staffed by doctors and specialists trained at leading institutions in the US and Europe. We hold prestigious accreditations like JCI (the global gold standard for healthcare quality) and ISO certification. We also have strategic partnerships with top US and European healthcare organizations and maintain a rigorous continuous quality improvement program.

Can I see the doctors' credentials?

Yes, we gladly provide doctors' professional credentials and CVs upon request.

Can my family travel with me?

Absolutely. Family members and companions are welcome. Our team is dedicated to supporting both patients and their loved ones.

Where will I stay?

We'll help you find suitable accommodation near the medical facility that fits your budget. We leverage our established relationships to offer preferential rates at select hotels. We'll work with you to ensure you find the perfect place to stay.

How will I get to the medical facility?

We arrange all transportation, including airport transfers to your hotel and to the relevant facility in Istanbul, Ankara, Izmir, or Antalya, as well as return transfers to the airport.

Can you arrange local tours?

Yes, we can organize tours and sightseeing excursions for you and your companions.

What if I need follow-up care?

We can coordinate follow-up care with a doctor in your home country. We'll facilitate communication to ensure a smooth transition. Our team can also assist in locating appropriate medical centers near you for ongoing care.